Customer Terms and Conditions

Ticketmaster Sverige AB
Box 12247
102 27 Stockholm

Terms and conditions, ticket purchase

In general Ticketmaster sells tickets for the account of the arena/organiser responsible, and is only a representative. All questions or claims concerning events and their performance shall be made to the arena/organiser.

Terms and conditions of ticket purchase A booking can be reversed up until payment has been made. Choosing Klarna as payment method is the equivalent with credit card payments that confirms that the payment has been made, even if the invoice is to be paid at a later date by the customer. The Act concerning remotely concluded contracts, in its provisions concerning the right to cancel a purchase, does not cover purchase of event tickets. When payment has been made, the Customer is therefore bound by his purchase. Lost tickets are not replaced. On the other hand, if the Customer has chosen eTicket as method of delivery, the Customer can print a new ticket. Note that eTicket has a built-in security system which only permits entry once. It is the Customer's responsibility to make sure the delivery address is correct. If the address is incorrect, the tickets/Collector tickets will be sent as eTickets by e-mail.

Service, delivery and distribution charges In addition to the ticket price, the Customer pays a service charge and in certain cases a delivery charge and/or distribution charge.

Personal use Tickets may only be purchased for personal use, and may not be used for commercial purposes. This means that the ticket may not be resold on commercial basis, or offered in competitions or in connection with offers for other products or services, without the written consent of Ticketmaster and/or the organiser/arena. If there is a restriction on the number of tickets allowed per purchaser, this may not be exeeded.

Purchase which conflicts with the set terms and conditions Ticketmaster retains the right to cancel bookings or purchases made by the Customer, and with immediate effect to exclude the Customer from, if the Customer does not provide correct information about himself or otherwise breaches or attempts to circumvent the terms and conditions which apply for ticket purchase. This applies, among other things, if the Customer books or purchases more tickets than permitted, or if the Customer resells purchased tickets on a commercial basis. In the case of cancellation for such reason, the service charge paid will not be repaid, nor any delivery or distribution charges. Ticketmaster can also decide that the ticket price paid for the booking/ticket purchase shall not be repaid.

Cancelled events The Customer is himself responsible for checking that the event is not cancelled. In the event of a cancelled event, the Customer should immediately contact the arena/organiser responsible, who is responsible for questions concerning any redemption of tickets. In certain cases, Ticketmaster will redeem tickets for a cancelled event at the assignment of the organiser. In the case of a cancelled event, service and distribution charges will not be repaid.

About festival tickets Tickets for festivals are sold only to the entire festival and not to individual artists and performances and thus cannot be refunded if parts of the line up/program is changed.

Repayment If the Customer has the right to repayment of money paid for tickets or money paid for tickets and service charge/delivery charge, the Customer shall, not later than three (3) months from the date of the event/the date the event should have taken place, inform Ticketmaster regarding his claim for repayment, and state the account number and bank to which repayment shall be made. If this is not done, the Customer has no right to repayment. This applies both for cancelled events and in cases in which the ticket is cancelled and the Customer has had the right to repayment.

Ticketmasters Service in general

In general Ticketmaster retains all rights to the Service ( and its contents. The user of the Service does not have the right, wholly or partly, in one way or another, to copy, reproduce, save, move, send onwards, distribute, publish, annex to other material or download to his own computer any material connected to the Service (including text, images, trademarks, logos, graphics and music) without the written consent of Ticketmaster. The use of product brands, trademarks and company and business logos is prohibited unless otherwise published in the terms and conditions or in specific written consent provided by Ticketmaster.

My account
In order to use the Service, the customer must have a username and password. This gets the customer by signing up on the web page. The customer is responsible for keeping the username and password secret. This is important because the customer becomes responsible for all orders and other actions that occur using the username and / or password. This also applies even if there is an unauthorized person who has used the username and password. It is up to the customer to check that all personal information added to the creation of an account is correct. Ticketmaster does not control this information and does not take responsibility that it is correct. If the delivery address is incorrect, the tickets/Collector tickets will be sent as eTickets by e-mail.

My bookings
It is up to the customer to check that the booking is correct (right delivery address, right event, right number of tickets, right venue etc.) and that the ticket has been delivered to the customer in good time before the event starts.

Legal use No information concerning the Service may be copied, processed or used without the specific prior written permission of Ticketmaster. Breach of the prohibition can lead to legal proceedings and possibly damages and/or legal liability. Breaching the customer terms and conditions of the website can lead to cessation of the right of disposition to the Service. Ticketmaster also has the right to cancel bookings made on the website if the Customer has provided misleading personal information, or if the Customer breaches or circumvents the customer terms and conditions.

Responsibility for the service Ticketmaster, on its own part, provides an Internet service (""), in which one can book and purchase tickets. As regards the actual events, Ticketmaster is only a representative of arenas and organisers. Ticketmaster is therefore not responsible for the implementation of the events, their quality or content, and thus will not compensate loss on account of a cancelled event or other shortcoming in relation to the event. All questions concerning, or claims on account of, the event and its implementation shall instead be directed to the arena. More specific information about the arena responsible and the particular terms and conditions which apply for a certain event are given in the terms and conditions made clear with the booking/purchase of tickets. Ticketmaster is not responsible for, and will not compensate, any loss which arises on account of operational interruption, delay, discontinuation or other technical circumstance which makes utilisation of impossible or difficult.

Intellectual rights All material within the Service is owned by Ticketmaster and is protected by the Copyright Act. Copyright and other intellectual rights to the content and layout within the Service (including text, electronic documents, graphics, images and sound, photographs, databases, software, program products and services) are owned by Ticketmaster or a third party. Images, text or other material may not be copied without the permission of Ticketmaster. Ticketmaster or its cooperation parties retain all rights to the content and software of the e-commerce site

The right to changes Ticketmaster has the right to update, change, add to or remove material which is in the Service, and limit entry to the Service without communicating this in advance, at any time in accordance with its own judgement. Ticketmaster shall have the right to change terms and conditions for use of the Service and the content and selection of the Services, at any time.

Linking The Service contains links to web pages which are maintained by a third party. On these web pages and in their use, due terms and conditions are applied, which have been compiled by the third party. Ticketmaster is not responsible for other parties web pages or their content.

Applicable law Swedish law is applied to these customer terms and conditions.

Your right to cancel a booking - Guide to Ticketmasters Fan Guarantee
1.1 In addition to your rights under current law, Ticketmaster also offers a unique "Fan Guarantee" that entitles you to cancel your booking. Subject to the limitations, terms and conditions and the reasonability policy described in section 1.3.
1.2 Fan Guarantee applies only to tickets. However, there is nothing in point 1.3 that waives your rights under current law.
1.3 You can not use Fan Guarantee to cancel tickets under the following circumstances:
(a) Your reservation relates to previously reserved tickets, Season cards/tickets, subscriptions, VIP tickets, box seats, Platinum tickets, multi-day events/festivals or other packages.
(b) you have transferred the ticket/booking to another person.
(c) the reservation was made at another Ticketmaster distributor than or through our Call Center.
(d) You purchased the ticket from the organizer's box office or at another ticket outlet.
(e) You have used Klarna as a payment service or if you used the Accept email service – when you receive an email where you complete your booking.
(f) You purchase your tickets during on-sale day of one of our biggest events.
1.4 You must make your Fan Guarantee ("Request") within the following timeframes:
(a) A request must be made within 24 hours after the purchase was completed i. no later than 14 days before the event (or beginning of the event) that the reservation relates to. If you made the purchase less than 14 days prior to the event date (or start date), you can not cancel the booking.
1.5 To cancel a booking booking, please fill in the request form at the following address;
1.6 We strive to confirm receipt of your request within three business days and to process the request within five business days.
1.7 Fan Guarantee is also subject to the following restrictions:
(a) All tickets in the complete order must be cancelled, it is not possible to cancel individual tickets within the order.
(b) If your request concerns an order that already have been shipped / picked up when your request is refunded - no shipping / postage costs or/and cost of delivery will be refunded.
(c) We may request that you return the original tickets to us before your request can be processed and completed.
(d) There are a number of events where Fan Guarantee does not apply. These exceptions will be clarified in the information about these specific events.
(e) Fan Guarantee is subject to a "Reasonability Policy" which means that you can: (i) only do one request per household per calendar month and (ii) only three requests per household for a twelve-month period are allowed, regardless of whether the requests can be completed or not.
1.8 If your request can be made and you are entitled to a refund from us, it may take up to 14 days for the refund to be processed. Please note that repayments can only be made via the payment method used for the original booking and not by other payment methods.
1.9 You are not entitled to use Fan Guarantee if Ticketmaster has reason to suspect that:
(a) you in any way violated the terms of this purchase policy and / or
(b) you act fraudulently and / or
(c) you act in a way that violates the spirit of Fan Guarantee or violates the Reasonability Policy.

Ticket exchange / upgrades
Ticketmaster offers the possibility to exchange or upgrade all tickets in your reservation (subject to availability and a minimum of 7 days left until the event takes place)
Ticket exchange and upgrades can only be done with tickets of the same or higher price interval and for the same event. Changing the time and/or the event date could be allowed in exceptional cases.
An administration fee of 100 SEK is added to the order for ticket exchange and a fee of 50 SEK is added for upgrades.

Presale Eligibility Terms - Verified Fan
1. In making a decision on your eligibility to be entered into the ballot to access tickets, we will assess the data you provide to us. As part of this assessment we provide your data to a third party to analyse the contact details you provide, in order to verify and authenticate these. Together all such data is your “Eligibility Data” and will be used to determine whether, in our opinion and based on our criteria, you are a “Verified Fan”.
2. We will also assess your Eligibility Data to determine whether you may be attempting to purchase tickets for commercial purposes and/or on a fraudulent basis and/or whether you are otherwise in breach of any terms relating to this presale or any other.
3. We do this by creating a profile for you using your Eligibility Data, as provided here, as well as any information from your Ticketmaster account (if you have one) and assessing it based on a number of criteria including: your previous Ticketmaster purchasing history and the verification and analysis of the contact details you provide.
4. The outcome of our assessment of your profile will determine whether you will be eligible to access tickets and entered into the ballot for access codes.
5. Ticketmaster reserves the right, in its sole discretion and without any liability whatsoever, to make a determination at any time that you are ineligible to be entered into the ballot to access tickets (or any other Ticketmaster campaign). We do this to make sure that wherever possible we offer tickets directly to real fans.
6. We use your information in accordance with our Privacy Policy. When you register, we also collect information about you on behalf of the artist's administration, promoter and record company. We may provide them with information to help them run the event and their marketing as per their Privacy Policy.